Tuesday 24 March 2020

Coronavirus Update - Special Delivery no longer guaranteed by 1pm


We have just received this update from our Royal Mail account manager.

"I am writing to you on behalf of your Account Manager MB to make you aware of some slight service changes we have had to make due to the current Corona Virus epidemic.

Special Delivery Guaranteed by 1pm

Due to the current coronavirus situation, we’ll no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. We will still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. However, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service from that date."

Seems reasonable enough.

Sorry if it causes any problem for anyone. 

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