Wednesday, 18 November 2009

A little moan about couriers

We had a bit of a panic on Thursday, when a box turned up, but 180 items were missing.

DHL had broken the box, and kindly repackaged it.. but lost the other boxes.

It turns out that one box went to Southamption, one to Leeds, and the repackaged one was not tracked at all. (we are near Grantham in Nottinghamshire).

Everything turned up in the end... but on Tuesday 17th.. meaning a delay of 5 days to many of our lovely customers.

Sorry for the delays.. i must have made about 30 phone calls to DHL to get this sorted, and it was in the end!


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